Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I ordered some snow boots for $16.99 for my mom and paid extra for expedited delivery. The boots arrived more than two weeks after I ordered (so much for expedited delivery).

After many calls back and forth I was finally refunded the extra money I paid. Alas the boots were too big and had a tear so I returned them using their label. I asked for a refund and only $9.00 back. I called and was told that they deducted 7.99 for shipping.

So not only was I sent a pair of defective boots but I wax charged for returning a defective item. This company really stinks.

I told them after many many, years as a customer that I will do all my shopping on Amazon which offers free shipping and sells the EXACT items, often for less money. Save your money and go to a better company as their shipping is incredibly slow and return policies stink.

Product or Service Mentioned: Boots.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $8.

Preferred solution: Full refund.

I didn't like: Did not get full refund and delivery time was unacceptable.

Company wrote 0 private or public responses to the review from Feb 11.
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