Filter by rating
filters
State:
Show
City:
Show
Product:
Show
1.0
Details

Update by user Oct 19

Update: Company never got in contact in any attempt to make up for their poorly run system and customer service.

Original review posted by user Sep 19

I ordered 2 pillow cases which the website stated were were the last 2 left. I foolishly used paypal to complete the order, forgetting that I had used pp to...
View full review
1 comment
Arther
#1777238

Ive had same issue using PayPal with this company. So,yes,i got same email about PayPal not authorizing,blah blah blah and used different form of payment ( which I wasnt wild about for security reasons).

I was promised an emailed receipt,but was never sent. Of course,funds were withdrawn instantly! So,i call them back and asked about receipt. They said it wasnt their policy to send one and id get it with my package.

Then they had the nerve to ask why I wanted a receipt! I said it was standard business practice. So,now I wait again for another emailed receipt that has to go through their headquarters or some such nonsense. Plus,I have two pending charges hanging on in Paypal from collections.

Tried to get that voided (which PayPal rep said had to be done on their end).

They acted like they couldnt do it and to just wait for it to disappear in time. Now,Im concerned about trusting this company at all.

Most Helpful
Review
#1658857 Review #1658857 is a subjective opinion of poster.
Service
Collections Etc Shipping Service
Cons
  • Poor customer service and order time
  • Payment via paypal always an issue
  • Making me re submit payment only to say items are gone
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Collections Etc review in Kingman, Arizona: Tracking number for packages

Collections Etc review - Tracking number for packages
Order number Need to know eta of packages
View full review
Review
#1719755 Review #1719755 is a subjective opinion of poster.
Service
Collections Etc Shipping Service
Reason of review
Order processing issue

Collections Etc review in Belfast, Maine: Request for refund

We have a credit with your company cert @8183392636 due to expire 11-14-19 we would like a refund as we cannot find anything we need in the catalog. Is that possible our Address is Two lucien Street, Sabattus, Maine 04280
View full review
Review
#1699063 Review #1699063 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$17
Preferred solution
Full refund

Collections Etc review in Fond Du Lac, Wisconsin: Order hasn't been chipped

My order of 84130812 for over a week ago says it hasn't even been shipped. Good heavens, where is it being shipped from?
View full review
Review
#1694317 Review #1694317 is a subjective opinion of poster.
Service
Collections Etc Shipping Service

Collections Etc review: Why hasn't my order shipped

84130812 number. I put in this order on the 15th. It says it hasn't even been shipped yet
View full review
Review
#1693510 Review #1693510 is a subjective opinion of poster.
Reason of review
My order hasn't been shipped for over a week
Preferred solution
Let the company propose a solution
2.3
Details
The following order was set-up at 1:15 EST; BUT NOT COMPLETED even though it shows on my Pal-Pay Acct as authorized for $44 plus dollars (WHICH I DID NOT). This order was listed as: (1) Lighted Resin Pumpkins Medium Item# 47861__MED$9.97 USD; (2) Lighted Resin Pumpkins...
View full review
Review
#1675083 Review #1675083 is a subjective opinion of poster.
Cons
  • Customer service was useless
Reason of review
Poor customer service
Loss
$44
Preferred solution
Let the company propose a solution

Collections Etc review: Bad mailing service your end

1.0
Details
I had to go to post office to get my package cause of postage due of $9.80. I paid 9.99 postage and 2.95 processing charge, why was there postage due???? I refused the order its coming back to you and it also had my old address of 4520 Mitchell on it I got many orders from you on new address which we are here for 5 months why???? Just very disappointed this time in my order, On 40.00 dollar order is postage free and I still paid 9.99. Order #83735931 Dee Muth
View full review
Review
#1674036 Review #1674036 is a subjective opinion of poster.
Pros
  • Lots of extra postage
Cons
  • Want to continue to order from you
Reason of review
Problem with delivery
Loss
$61
Preferred solution
Let the company propose a solution
Tags
  • Uncaring Customer Service

Collections Etc review: Where is my order?

I placed an order for a Fall wreath on 9/17/2019. I payed with PayPal so they DO have their money. I still have not received it.I tracked the purchase & it says it was sent on 9/24/2019. It takes a week to ship it? Next time I will use a company that has timely shipping or free shipping.
View full review
Review
#1663911 Review #1663911 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Collections Etc review: I belong to Green & Gold Club #10950458

It expired 8-16-19. I do not wish to renew it. Thanks
View full review
Review
#1636837 Review #1636837 is a subjective opinion of poster.

Collections Etc review in Norman, Oklahoma: Terrible everything

1.0
Details
I’ve always wanted to order from them- so I did- big mistake. I ordered 3 things and I forgot to add a code in for free shipping. Yes, it was my mistake, but an honest one. I called their customer service, to apologize and get it corrected and what a joke! The girl sounded like she was mad I interrupted her snickers break, and scolded me and said she’d do a 1 time courtesy change but for me not to do it again.. lol are u serious?? Not to mention it’s taken them a week to even begin shipping my crap. I wish I would have went on their reviews before ordering. If they don’t get some real customer service, that biz is gonna go down in flames fast!
View full review
Review
#1630991 Review #1630991 is a subjective opinion of poster.

Contact Collections Etc Customer Service

Website:
www.collectionsetc.com
Mailing Address:
2521 Busse Rd,
Elk Grove Village, Illinois 60009-7985
United States
Phone:
(847) 350-5800
All Collections Etc Contacts

Collections Etc Products and Services Reviews

Compare Collections Etc to

Collections Etc
Collections Etc
132 reviews
1.9
VS
The Lakeside Collection
The Lakeside Collection
132 reviews
2.1
Compare Collections Etc vs The Lakeside Collection

Latest Question

Collections Etc Questions

Collections Etc review: Disatisfied!!!

1.8
Details
If my item # doesn't match my item description, why am I not consulted? My order came and it wasn't what I wanted. I wrote the wrong item # but the right description. They sent me the wrong item. I wanted the Scarecrow hugger with lantern for $19.99 + shipping. I got a pumpkin mat for $11.99...... not wanted... How hard is it to notice the item# and description don't match?? Talk about 100% satisfied.... i'm not! Whoever fills the orders should be more noticing..... Lady on Phone for Customer Service was very rude! I've been a good customer for years, now this. You should send me the item I ordered in description and as i paid for it. Disappointed...Christine Kosko 2445 Dewey St,Munhall, Pa 15120
View full review
Review
#1630886 Review #1630886 is a subjective opinion of poster.
Service
Collections Etc Customer Care
Pros
  • Good quality
Cons
  • Fulfilling orders
  • Customer service was useless
  • Fullfilling orders
Reason of review
wrong item
Loss
$31
Preferred solution
Let the company propose a solution