Advertised vs Delivered
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

In Dec. 2017 I ordered what claimed to be a 30 foot net of solar powered Christmas lights.

It turned out to be about 10 feet and didn't work either. I called Collections ETC. to compalin, they apologized and issued me a $16.99 merchandise certificate. When I tried redeeming the certificate for an item costing $12.99, I only got a credit of $7.99.

I called customer service and they said to get my full credit, I had to spend more than $16.99!

No where on the email with the certificate is this stated and I consider it an unethical business practice. Strongly advise anyone from doing business with this company.

Product or Service Mentioned: Lights.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $17.

Preferred solution: Let the company propose a solution.

I didn't like: Did not get my money on a return that didnt work.

Company wrote 0 public responses to the review from Jan 08.
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