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Contact Collections Etc Customer Service

Collections Etc Phone Numbers and Emails

Toll-Free Number:

  • (800) 582-5700
Call customer service
Send Message

Customer Service:

  • (847) 350-5800
  • (620) 584-8000

Collections Etc Emails:

Customer Service
Legal
Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
Is this your business?

How to Contact Collections Etc Customer Service?

Most Popular Number:

(800) 582-5700
Total calls: 599 Issues resolved: 46 Last call: Jan 6, 2025
author avatar
PissedConsumer Reporter

The Collections Etc corporate office mailing address is Winston Brands, Incorporated, 2521 Busse Road, Elk Grove Village, IL 60007, United States. You can send official correspondence and documentation to this address. The Collections customer service team is ready to handle consumers' questions, concerns, complaints, and compliments sent to Winston Brands, Incorporated, Attn: Customer Service, PO Box 7985, Elk Grove Village, IL 60009-7985, United States. You can also contact their customer care at Collections Etc, Customer Contact Center, 12420 W. K42 Highway, Wichita, KS 67227, United States.

You can visit the Distribution Center at the following address: 4800 Proviso Drive, Melrose Park, IL 60163, United States.

The Collections Etc phone number to contact customer service is 1-800-582-5700. You can call this helpline for information about the company, its products and services. The professional advisors are ready to answer your questions and help solve your issues daily between 6 a.m. and Midnight CST. You can use this Collections phone number to learn about the products' availability, quality, prices, and special offers. The support experts will help you choose the items according to your needs, preferences, and budget. The same number can be used to file a complaint or request a refund. You can also call this phone line to discuss legal inquiries with the corporate office representatives.

You can access the collectionsetc.com login page by clicking the My Account icon in the top right corner of the website's homepage. Click the Sign In link and provide your Collections Etc login credentials to enter your profile. You can also check the Keep Me Signed In option to access your account faster in the future. However, you will still need to enter your password every time you log in. If you are a new customer, click the Create an Account link and complete the form with the required information to register. If you have difficulties logging in, click the Forgot Password link below and follow the instructions.

You can visit the Collections Etc website whenever you need to get in touch with their Help Center. Scroll the homepage to the Customer Support section and select the Contact Us option. Choose the topic that corresponds best to your inquiry and complete the form. The Collections Etc customer service representative will contact you, providing information or offering ways to resolve the problem as soon as they study your request.

You can also share your experience with the Collections Etc website by clicking the Give Us Feedback link. If you need to check your order status, click the Track My Order option at the top of the homepage.

The company does not provide the Collections Etc app for mobile devices. However, you can explore their virtual catalogs online to discover a wide range of products, including home décor, garden accents, and seasonal merchandise. You can also use the request form on their website to contact the Collections Etc customer service team online. They usually respond within 24 business hours. The Privacy Policy inquiries can be discussed at privacy@winstonbrands.com. You can also try to reach their customer care agents via direct messages on social media.

If your issue is not time-sensitive, send it to the Customer Contact Center via regular mail.

Collections Etc Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    67% phone 33% email
  • The best phone number to call Collections Etc is 8005825700. 70% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Collections Etc may ask you for the following information to identify you as a customer: address or zip code, first and last name or email.

View full overview ›
PissedConsumer Club

Contact Information

Collections Etc Website:

Collections Etc Help Center:

Corporate Office Address:

Winston Brands, Inc
P.O. Box 7985 2521 Busse Rd
Elk Grove Village, Illinois 60009-7985
United States

Other Info (opening hours):

Return Address:

4800 Proviso Drive

Melrose Park, IL 60163


Other Location:

12420 W K 42 Hwy

Wichita, KS 67227-8464


Hours:

Monday - Sunday: 7:00am - 12:00am (CST)

More contact details

Fax:

+1-847-350-5701

Collections Etc Rating Based on 293 Reviews

Rating details

2.3
more details
Customer service
Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality

Rating stats

Rating trend

How Good is Collections Etc's Customer Service?

Gertha Dxq
Gertha Dxq
Feels Satisfied | May 05, 2024

Excellent

Read full quote
Vivianna Lfz
Vivianna Lfz
Feels Disappointed | Feb 02, 2024

Not good. Myself. Sent to wrong address. Impossible to talk with anyone.

Read full quote
Yasmina Xev
Yasmina Xev
Feels Disappointed | Jan 25, 2024

I have made several purchased with collections over the years, and this is the first time I have had an issue

Read full quote
Gayle H Tpb
Gayle H Tpb
Feels Disappointed | Nov 19, 2023

My order was on back order and I was not notified when it was canceled. I won’t be ordering with you again.,,

Read full quote
Deserie Awn
Deserie Awn
Feels Disappointed | May 07, 2023

Solo quería pedir el catalogo y nadie contesto

Read full quote
Grizelda Iwb
Grizelda Iwb
Feels Satisfied | Dec 02, 2022

Very good

Read full quote

Summary of Collections Etc Customer Service Calls

859 TOTAL
CALLS
04:16 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Collections Etc?

Request for Information Question:

  • “To Talk To Customer Service”
  • “How to return a PC of juck mini sewing machine just received 2 days ago”
  • “About a koodo cell bill”

Shipping and Delivery Question:

  • “Did not receive correct order”
  • “We have not received any of are orders”
  • “Need a magazine delivered”

Return/ Replace Question:

  • “Change of address”
  • “A return”
  • “Return of order”

Payments and Charges Question:

  • “To be put on a payment plan”
  • “Incorrect billing”
  • “Finf out about credit uou were going to apply”

Product/ Service Question:

  • “Buying”
  • “Product question”
  • “Are two sets needed like the display shows”

Activation/ Cancellation Question:

  • “Want to cancel one item”
  • “Unsubscribe”
  • “My order was canceled and I wanna know why.”

Refund Question:

  • “Wrong refund amount”
  • “I want my money back”
  • “Need to get my refund!!”

Account Question:

  • “Cannot log in”
  • “Blocked”
  • “To order your catalog and open an account”

Cards Question:

  • “Talk about why I go in Collection and I have a medical card for Christ Hospital October 6, 2023”
  • “Gave wrong credit card number need to correct”
  • “Credit card entry”

Staff Question:

  • “Need to speak to customer service I moved need catalog”
  • “Need to speak to customer service”

Other Question:

  • “I never tecieved my order.”
  • “Wrong price”
  • “Catalog”

Compare Collections Etc Customer Service To

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