Contact Collections Etc Customer Service
Collections Etc Phone Numbers and Emails
Toll-Free Number:
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(800) 582-5700
Customer Service:
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(847) 350-5800
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(620) 584-8000
Collections Etc Emails:
Collections Etc Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Collections Etc Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Collections Etc is (800) 582-5700. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Collections Etc may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Collections Etc Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Collections Etc is (800) 582-5700. 73% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Collections Etc may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Collections Etc mainly because of request for information, return/ replace, shipping and delivery.
24% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Collections Etc is customerservice@winstonbrands.com. 100% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Collections Etc Customer Service?
Most Popular Number:
| Total calls: 727 | Issues resolved: 57 | Last call: Feb 16, 2026 |
Contact Information
Collections Etc Website:
Collections Etc Help Center:
Corporate Office Address:
Other Info (opening hours):
Return Address:
4800 Proviso Drive
Melrose Park, IL 60163
Other Location:
12420 W K 42 Hwy
Wichita, KS 67227-8464
Hours:
Monday - Sunday: 7:00am - 12:00am (CST)
Fax:
Collections Etc Customer Service Reviews
I tried explaining my situation to an automated person. They were supposed to transfer me to a real person but I ended up getting hung up on. The call was to benefit Collections Etc.
She was very helpful understanding told me step by step what be happening right now my new watch I received wasn't working it started stock so it's going to be a little bit later but that's fine
How Good is Collections Etc's Customer Service?
Summary of Collections Etc Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Collections Etc?
Request for Information Question:
- “Status of order- pair of slippers.”
- “I need to speak to you about duplicate item”
- “Check on an order”
Shipping and Delivery Question:
- “I have not received my item.”
- “Have not received my return”
- “Wrong items on order”
Return/ Replace Question:
- “Return label”
- “Return merchandise”
- “Return of item need address”
Payments and Charges Question:
- “Paid for order not received 210.00 +30.19 that was sent”
- “Double billing”
- “For a charge I did not make”
Product/ Service Question:
- “Received damaged item, water from inside lantern decoration leaked.”
- “Complaint”
- “I purpose of a new watch it wasn't working when I got it so they're replacing it”
Activation/ Cancellation Question:
- “Cancel”
- “Want to cancel one item”
- “Unsubscribe”
Refund Question:
- “Wrong refund amount”
- “I want my money back”
- “Need to get my refund!!”
Account Question:
- “Blocked”
- “Cannot log in”
- “To order your catalog and open an account”
Cards Question:
- “Talk about why I go in Collection and I have a medical card for Christ Hospital October 6, 2023”
- “Gave wrong credit card number need to correct”
- “Credit card entry”
Staff Question:
- “Customer Service”
- “Need to speak to customer service I moved need catalog”
- “Need to speak to customer service”
Other Question:
- “To see if the company still carries the “touch lamp” there is one with a bear on it & also one with a hummingbird on it.. do you still carry it?”
- “746496”
- “Missing a item in my order”
Compare Collections Etc Customer Service To
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