Collections Etc
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Collections Etc Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Collections Etc has 2.3 star rating based on 286 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Collections Etc to a friend or colleague.
- Rating Distribution
Pros: Ease of ordering, Products and prices reasonable, Pricing.
Cons: Poor customer service, Customer service was useless, Major disappointment - in their business practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Collections Etc has 2.3 star rating based on 286 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Collections Etc to a friend or colleague.
- Rating Distribution
Pros: Ease of ordering, Products and prices reasonable, Pricing.
Cons: Poor customer service, Customer service was useless, Major disappointment - in their business practices.Recent recommendations regarding this business are as follows: "They did resolve problem. Told me just keep wrong item and do what you want with it.", "Don't use this company. Customer service lousy.", "Situation resolved. Although no shipping email was sent, I received my order yesterday in good order. The communication should have been better if the company was having issues, but I would buy from them again.", "Very slow with orders if u even get them Always had good results but am really disappointed with this", "Don't buy from this company. I've written 3 emails and I've not gotten a response".
Most users ask Collections Etc for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Collections Etc Reviews
"My Drapery order with Collections etc."
Hello: I ordered some Drappery and I have not received them. My bank statement has it you received your money on the 11th of January. I would like to know when...
"Order sent to wrong address. I did not get my order."
Can't reach anyone to talk to. Fed up with trying to talk to someone. Not good Customer Service. Call me at 612-246-****. User's recommendation: Don't use this...
Fort Lauderdale, Florida
You sent item i didnt order
User's recommendation: They did resolve problem. Told me just keep wrong item and do what you want with it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Collection sent me a item I didnt order
- Good service unail have to return item they sent by mistake
- Costs as much to return item as item costs
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: NO ORDER RECEIVED!!!!!!
It hasn't!
It hasn't been developed. I never received my confirmation # and never received my order!!!!!!!!!!!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shorted Order
I received half of my order on January 16, 2024. I have already emailed twice and the email has been returned both times as undeliverable (customerservice@***.com)
Order #2243****
Dated 01/06/2024
Customer # 1809****
Ordered Two (2) of Item # 64133 Magnetic Copper Bracelets @ $14.99 each.
Received One Bracelet.
Would appreciate receiving a refund for the second, undelivered bracelet as I have now ordered a bracelet from another vendor.
Thank you,
Brenda Flood
1254 Lawndale Street
Garner, NC 27529
I am disappointed at not receiving any response from Collections, Etc.
I have been a customer for years and cannot imagine what has happened for them to completely ignore my messages. I noticed that neither their customer service email nor phone numbers appears to be working.
The messages state that it is temporary or that the system is being updated. It has been 3 weeks of trying to reach someone.
Until I am sure that they are still operating, I will not be ordering again.
Preferred solution: I would like a refund for the bracelet I did not receive. I ordered from another company. So $14.99 plus tax and partial handling fee. An apology and explanation would also be appropriate.
User's recommendation: Be cautious. I'm not sure they are still in business. No response from emails or phone calls.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westtown, New York
Resolved: Collections Etc - Order status and account debited
Company fixed the issue and I have been provided with product or service ordered. the order was delivered in good condition despite no shipping confirmation email was received.
I would order again but suggest better communication with customers. Thank you.
User's recommendation: Situation resolved. Although no shipping email was sent, I received my order yesterday in good order. The communication should have been better if the company was having issues, but I would buy from them again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can’t reach anyone for any reason whatsoever why I haven’t heard anything from them
Preferred solution: Deliver product or service ordered
Myrtle Beach, South Carolina
TJust paid order and it has wrong shipping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Answered my question quickly no wait will be able to get my label next week when all systems are up.
- Prices
- No free delivery if you forget to give code
Preferred solution: Full refund
User's recommendation: Make sure collections address is in right place
Resolved: You sent item i didnt order
Company fixed the issue and I have been provided with settlement agreement. Said just keep wrong item.
Preferred solution: Resolution ed problem
User's recommendation: Resolved, told me to just keep wrong item they sent.
Lynchburg, Virginia
My Drapery order with Collections etc.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melrose Park, Illinois
Myorder
Seattle, Washington
Not able to get a refund for delivered to wrong address
I placed an order, and it came to 85.40. after I placed the order I saw it had the wrong address on the order.
I tried to change it, but the system would not let me. I called not 5 min after placing the order and asked to cancel the order I was told it was too late. I called and e-mailed to get this corrected and nothing happened, no help. Palpal also tried to get my reimbursement, but there was no help there.
order #2238****, Dec 3, 2023. transaction ID 6P780860PX533****. My next step is to contact my credit card.
I didn't want to do that. I have been a customer for a long time, and if I don't get reimbursed for this I will never order again.
User's recommendation: not at all.
Pawcatuck, Connecticut
Status of order 2248****
Maple Grove, Minnesota
Order sent to wrong address. I did not get my order.
User's recommendation: Don't use this company. Customer service lousy.
I would like for you to call me 937-696-****
Preferred solution: Would like to receive a catalog
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melrose Park, Illinois
Questions about return
Preferred solution: Full refund
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